Who We Are

South Coast Insurance Brokers was established by Nathan Hadlow in December 2000.

Our goal is to offer our clients the opportunity to deal with the people that know them and their business - unlike direct insurers, call centres and the large, impersonal insurance brokerages. We focus on putting the customer first and providing the level of service that you really should expect from your insurance broker or insurer, and we achieve this through our team of qualified and experienced brokers. This provides customers with a valuable and stable resource they can trust to assist with their insurance needs, with an emphasis on providing excellence in claims handling and settlement.

We provide professional general insurance advice and personal service to a broad range of business and rural clientele throughout Western Australia and have direct access to many of Australia’s leading insurers, including household names such as Allianz, CGU, QBE, Vero, and Zurich, as well as a host of specialist underwriting agencies that enable us to find the right insurance policies and cover for your needs.

Regarding our partnerships and memberships within the insurance, sector

Read more regarding our partnerships and memberships within the insurance, sector

South Coast Insurance Brokers WA Pty Ltd is a Principal Member of the National Insurance Brokers Association (NIBA), the industry professional body. NIBA membership requires adherence to a strict Code of Practice, ongoing professional development and a high standard of ethics. We also subscribe to the Insurance Brokers Code of Practice.

South Coast Insurance Brokers is part of Australasia’s largest general insurance broker network, the Steadfast Group. We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will have the backing of Steadfast behind you.

If you require “Professional Advice and Personal Service” in insurance give us a call.

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Our Team


Nathan Hadlow

Nathan Hadlow (Managing Director) is a Qualified Practicing Insurance Broker (QPIB) He has completed a Diploma of Financial Services (Insurance Broking) and is a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). He has over thirty two years’ experience in the insurance industry; ten years with major insurers in commercial underwriting and claims and has worked as a general insurance broker in all classes of general insurance since 1998. Nathan loves starting the day with a swim down at Middleton Beach and is involved in the Albany Classic Motorsport Club Inc and the annual Albany Classic Motor Event.


Anastasia Hawkins

Anastasia has completed the Diploma of Financial Services (Insurance Broking) and is currently working towards a Bachelor of Business (Insurance/Finance). Anastasia is a Qualified Practicing Insurance Broker (QPIB) and a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). After joining South Coast Insurance Brokers in 2016, Anastasia was appointed an Account Manager in June 2018 with her own portfolio of clients, and has since been appointed Office Broking Manager in 2022. Anastasia is an extremely capable broker, and an example of this is her attendance at the Allianz Young Eagle Program in 2018. After hours, Anastasia enjoys relaxing with friends over a G&T, and looks forward to a return to football on completion of her tertiary studies.

Ryan Benson (1)

Ryan Benson

Ryan is a fifth-generation Albany local, who has returned home with his young family after spending the past 15 years working mainly as an Account Manager for Insurance Brokers in both Perth & Melbourne. Ryan specialises in commercial risks such as Engineering, Mining, Transport, Earthmoving, and Aquaculture and gets a lot of joy in building long, sustainable relationships with his clients. When not at work, Ryan loves spending time with his family, going on adventures, and heading to the beach. He also has a keen interest in most sports, but especially enjoys Aussie Rules, Basketball, and Golf, and is currently active within the local basketball community as a coach of several junior teams. Ryan is also a current member of the Albany Golf Club.

Rayna Robinson

Rayna Robinson

With over 40 years working in the insurance sector, Rayna has worked for a variety of brokers and insurers in both Perth and Albany, and as such, brings a wealth of knowledge and experience to South Coast Insurance Brokers. Strata Insurance is one of her specialties, and building strong relationships with her clients while providing/finding resolutions in relation to their insurance needs is one of the things she enjoys about working in this sector. By completing both insurance-related courses (Diploma of Financial Services (Insurance Broking)), as well as tertiary qualifications (including a Bachelor of Science (Lib Tech)), Rayna shows a commitment to education, that can only be of benefit to her clients.
She and her family chose to move to the Great Southern in 2003 to a more “civilized” climate and now lives on a lifestyle property halfway between Albany and Denmark. Socially, Rayna likes to unwind by watching TV in the evenings or reading a novel. She loves dancing and the occasional bushwalk, and has been known to partake of the local vintage as well.


Lisa Symmans

Lisa Symmans is a Qualified Practicing Insurance Broker (QPIB) and has completed a Diploma of Financial Services (Insurance Broking). Lisa has over twenty nine years’ experience in the insurance industry; Eleven years as a Commercial Claims officer with SGIO and SGIC specialising in Workers Compensation claims management. Lisa has worked at South Coast Insurance Brokers since 2003 as an Office Broker. Lisa is a long term member of the Albany Surf Life Saving Club, enjoys walking and swimming and is a proud member/supporter of the West Coast Eagles.


Tracey Donaldson

Tracey Donaldson is a Qualified Practicing Insurance Broker (QPIB) and has completed a Diploma of Financial Services (Insurance Broking). Tracey has over thirty four years’ experience in the insurance industry, working for both Insurance companies and brokers. Tracey joined South Coast Insurance Brokers in September 2015 as an Office Broker and has a broad knowledge of the Australian insurance market in all classes of insurance. Tracey loves cooking and enjoying time with her friends and pottering around her lifestyle property on the weekends.


Lois Henderson

Proudly an Albany local born and bred, Lois previously worked for an iconic insurance company for two years before joining South Coast insurance Brokers in 2018. Always striving to improve her knowledge, she has completed a Certificate II in Business, as well as completing all stages of insurance sector courses up to and including the Diploma of Financial Services (Insurance Broking). This level of experience and training makes Lois a valuable member of our team, providing assistance to all staff, while specialising in farm and crop insurance and claims. Away from work, Lois enjoys getting out and about in Albany, camping and enjoying good food with her friends.

_BW28659 CMYK Alec Jones

Alec Jones

Alec joined South Coast Insurance Brokers in December 2019 and currently studying toward his Tier 1 ASIC qualification. Prior to this, he honed his customer service skills in the leisure/camping/fishing retail sector. Alec moved to Denmark in his teens with his family in 2014 and completed his secondary education at the West Australian College Of Agriculture Denmark. As a broker assistant, Alec will be able to assist you with your farm and personal insurance policy enquiries, in addition to providing assistance to our claims manager. On weekends, Alec enjoys outdoor activities and DIY on his home, and also has a keen interest in Australian military history.

Danelle Pierce

Danelle Pierce

Following a new addition to her family, Danelle decided a change of career was overdue, having spent 10 years working in the real estate sector, mainly as a Property Manager with local real estate firms. Danelle has recently joined our team, bringing with her many transferrable skills that will be useful in her role as Claims Broker. When not assisting clients to negotiate their way through the claims process, Danelle loves spending time with her family (both human and furry) and friends, especially if this involved being outdoors – camping, 4WD-ing, and being at the beachbeing some of her favourite activities.


Haylee Pitts

Haylee is the latest addition to our team as our receptionist/broker assistant, having previously worked in such diverse sectors as dairy farming, hospitality and disability support. Originally from Manjimup, Haylee completed her secondary education at the West Australian College Of Agriculture Denmark, and is anticipating a rewarding career in the insurance sector. Away from the office, Hayley enjoys playing netball, and when not running up and down the court, she loves camping with her family and friends.

Qualified Practising Insurance Broker (QPIB) - The QPIB accreditation is a symbol of industry qualifications, experience and ongoing commitment to training and education, recognised by our peak industry body, the National Insurance Brokers Association.
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